How Microsense solved for Secure OTT Casting in 60,000+ Rooms of the world’s largest luxury chain
Guests at the India operations of the world's largest luxury hotel chain increasingly wanted to watch their own Netflix, Prime Video, and other OTT accounts on the room TV, but the hotel had no secure way to let them. Microsense designed a Mi-Fi screen-casting solution: guests scan a QR code to pair their phone to their room TV, stream from over 10,000 apps, and have their data automatically wiped at checkout. Built together with unified channel management, PMS-linked messaging, and a single universal remote, the solution now powers more than 60,000 rooms across India, supporting over 1 billion minutes of connected viewing every month.
At a Glance
| Location | Hotels across India |
|---|---|
| Property type | India operations of the world's largest luxury hotel chain |
| Solution deployed | Mi-Fi secure screen-casting with QR pairing, unified TV channel management, and PMS-integrated guest services |
| Coverage improvement | Deployed across 60,000+ rooms nationwide |
| Key impact | Over 1 billion minutes of guest viewing connected per month, across 2,500+ clientele |
Background
Luxury hotels compete on service, amenities, and how personal a stay feels. As guests increasingly favoured streaming their own shows and movies over hotel-provided channels, the client needed in-room technology that felt as effortless as it does at home without compromising guest privacy or overwhelming staff with support requests. That shift in guest expectations made a secure, well-designed casting experience less of a nice-to-have and more of a competitive necessity.
The Challenge
Guests wanted the convenience of their personal OTT subscriptions on the big screen in their room, but the hotel had no secure, simple way to make that happen. Any solution also had to work for guests of every tech-savviness level, prevent data from lingering after checkout, and integrate cleanly with the hotel's existing systems rather than adding another layer of complexity.
Seamless tech integration, user-friendly design, ongoing maintenance, and data security all had to be solved at once, across a hotel chain operating at national scale.
The Solution
Microsense built a secure casting system, or Mi-Fi solution, that lets guests connect their own phone to their room TV in seconds. Guests scan a unique QR code shown on the TV, which pairs their device securely and exclusively to that one screen, a method that stops any other guest or device from accessing it. Once paired, guests reach popular OTT apps including Netflix, YouTube, Prime Video, Hotstar, and SonyLIV directly on the TV, with Chromecast 3rd Generation support built in for smooth streaming.
For Netflix specifically, guests can sign in with a QR scan or by entering credentials manually. When a guest checks out, the system automatically removes their credentials and watched history from the TV, so nothing lingers into the next guest's stay; guests can also clear this data manually at any time during their visit for extra peace of mind.
Beyond casting, the team unified every TV channel source be it IPTV, Digital TV, DTH, and cable set-top boxes into a single interface, so guests never need to switch inputs to find what they want. A single remote now controls the TV, OTT apps, and hotel amenities together, replacing the separate remotes guests previously juggled. Integration with the hotel's Property Management System (PMS) added personalised welcome messages, real-time billing access, and the ability for staff to broadcast messages to individual rooms, room groups, or the entire property. Guests can also check flight times, order in-room dining, and book spa or fitness facilities directly from the TV.
Results: Before and After
| Aspect | Before | After |
|---|---|---|
| OTT content access | No secure way to stream personal OTT accounts on room TVs | Secure QR-based casting to Netflix, YouTube, Prime Video, Hotstar, and SonyLIV |
| Device pairing | No casting solution in place | Exclusive pairing links each guest device only to their own room TV |
| Remote control | Separate remotes for TV, DTH/set-top box, and Google TV | One remote for all TV, OTT, and hotel amenity access |
| TV channel sources | Fragmented across IPTV, Digital TV, DTH, and cable | Unified channel management across all sources on one interface |
| Guest data privacy | No automated safeguard for casting sessions | Automatic unpairing and data clearance at checkout |
| Guest interaction | No connected, PMS-based communication | Personalised greetings, messaging, and PMS-integrated bills and amenities |
Technical Outcomes
- Secure QR-based device pairing exclusive to each guest's room TV
- Access to 10,000+ apps with Chromecast 3rd Generation support
- Unified management of IPTV, Digital TV, DTH, and cable channel sources
- Automated data clearance and unpairing at checkout, with a manual clearance option
- Full PMS integration for messaging, billing, and personalised content delivery
Institutional Benefits
- Deployed across 60,000+ rooms, supporting 1 billion+ minutes of viewing monthly
- Seamless connectivity delivered to 2,500+ clientele nationwide
- Simplified in-room experience with one remote replacing several
- Stronger guest trust through automatic, privacy-first data handling
- A scalable technology platform for a hotel chain's national footprint
Project Credentials
Project scope: National rollout of Mi-Fi screen casting across 60,000+ rooms for India's largest luxury hotel operations
Testing methodology: Phased rollout validating secure pairing, checkout data clearance, and multi-source channel integration before scaling property by property
Client validation: Confirmed through sustained performance across 2,500+ clientele and over 1 billion connected viewing minutes per month
Conclusion
This project shows that personalised in-room entertainment and guest privacy aren't a trade-off, they can be engineered together. By pairing secure casting with unified channel management and PMS-driven guest services, Microsense gave one of India's largest hotel operations a next-generation in-room experience that now runs at national scale, one QR code at a time. It's a template for how hospitality technology can feel effortless to guests while staying disciplined about the data behind it.