Microsense Guest Room Entertainment Solutions: Unifying in-room technology across 229 rooms in a SE Asian Luxury Hotel
A luxury resort in Seminyak, Bali, needed to modernise the in-room guest experience across 229 rooms and 273 televisions without disrupting daily operations. Guests were relying on multiple remotes to operate room features, and weak Wi-Fi in room corners was undermining connectivity. Microsense, an IBUS enterprise, designed and deployed a unified in-room control system integrated with the hotel's property management system (PMS), paired with strategically placed IR kits to fix signal gaps. The three-week rollout was completed ahead of schedule, replaced multiple remotes with a single control interface, added Chrome-based screen casting, and delivered 99.9% system uptime post-launch, all without interrupting guest stays or business-as-usual operations.
At a Glance
| Location | Seminyak, Bali, Indonesia |
|---|---|
| Property type | Luxury global hospitality resort, 229 guest rooms, 273 televisions |
| Solution deployed | Unified in-room remote control, PMS integration, Chrome-based screen casting, IR signal-boosting kits |
| Coverage improvement | Room-corner Wi-Fi dead zones resolved through targeted IR kit placement |
| Key impact | Single-remote guest experience, ahead-of-schedule delivery, 99.9% system uptime |
Background
The property sits in Seminyak, one of Bali's most upscale districts, known for its dining, shopping, and nightlife. Its contemporary design and vibrant atmosphere are central to the brand, so any technology upgrade needed to feel like a natural extension of that experience rather than a bolt-on system. With 229 rooms and 273 televisions to cover, scale was as much a factor as the technology itself.
The Challenge
The resort's in-room technology had fallen behind guest expectations. Each room required separate remotes for the television and other features, creating friction for guests and making the experience feel dated compared with competitor properties. The hotel wanted a single point of control for every in-room function.
Two constraints shaped the project. First, any new system had to integrate cleanly with the existing property management system (PMS) - the software that runs reservations, check-in, room assignments, and billing without disturbing that system's day-to-day use. Second, the entire installation across all rooms had to be completed in three weeks, with no interruption to guests already staying at the resort.
The Solution
Microsense proposed an integrated in-room platform built around a single remote experience. In plain terms: instead of one remote for the TV and separate controls for other features, guests would get one interface that handles everything. The platform included an inbuilt on-screen user interface and native support for Google Chrome, allowing guests to cast content from their own phones or laptops directly to the room television - a feature competing systems did not offer.
Where competitor solutions stopped at hardware installation, Microsense's approach also covered ongoing responsiveness: proactive monitoring and fast issue resolution once systems went live, rather than a one-time install and handover.
Implementation
The project ran on an Agile methodology - short, iterative work cycles with regular feedback so the team could adjust quickly as real conditions in each room surfaced new details. A clear plan of tasks, resources, and milestones kept the rollout on schedule, and every installation engineer was paired with the right resource for that room, so work could proceed room by room without slowing down.
The main technical obstacle was signal strength. Wireless access points had originally been installed in the corners of guest rooms, a placement that left weak coverage in parts of each room. Rather than relocating access points which would have meant re-cabling and greater disruption to guests, the team added IR kits at strategic points to extend and stabilise signal strength. This solved the coverage problem while keeping the installation fast and unobtrusive.
Throughout the rollout, Microsense stayed available to coordinate with third-party vendors involved in the wider technology stack, so any cross-vendor issues were caught and resolved quickly rather than stalling the schedule.
Results: Before and After
| Aspect | Before | After |
|---|---|---|
| In-room control | Guests juggled several remotes for TV and room features | One unified remote controls all room functions |
| Screen casting | No native casting support | Built-in Chrome-based screen casting for guest devices |
| Guest interface | No dedicated on-screen interface | Intuitive inbuilt user interface |
| Wi-Fi signal | Weak coverage in room corners due to access-point placement | Strengthened coverage using strategically placed IR kits |
| Deployment time | Target: 3-week rollout without disrupting operations | Completed ahead of the 3-week schedule |
| System reliability | Not previously measured | 99.9% uptime, an SLA of 0.1% downtime |
Technical Outcomes
- Single unified remote replaced multiple device-specific remotes across all 229 rooms
- Inbuilt user interface and Chrome-based screen casting added, matching modern guest device habits
- Wi-Fi coverage gaps at room corners resolved through targeted IR kit placement, without relocating access points
- PMS integration completed with no disruption to reservations, check-in, or billing operations
- Post-launch system uptime of 99.9%, with an SLA of 0.1% downtime
Institutional Benefits
- Guest experience elevated above competitor properties in the same market segment
- Three-week rollout completed ahead of schedule with zero disruption to guest stays
- Hotel operations team retained full BAU continuity throughout installation
- Stronger foundation for future technology upgrades, given the now-integrated network and PMS
- Improved competitive positioning in Bali's upscale hospitality market
Project Credentials
Deployment window: 3 weeks, completed ahead of schedule
Testing methodology: Room-by-room signal strength verification following IR kit placement, combined with continuous post-launch uptime monitoring against an SLA of 0.1% downtime
Client validation: Confirmed by resort operations team as delivered without disruption to business-as-usual activity
Conclusion
This project shows that meticulous planning and a customer-first mindset can deliver ahead-of-schedule technology upgrades even under tight timelines and zero-disruption constraints. By combining a unified in-room control experience with a practical fix for network coverage, Microsense gave the resort a guest experience that stands out in a competitive luxury market and a network foundation ready for what comes next.